Member Support

We’d love to hear from you!

Help guides and tutorials are available in our Help Center.

Member Assistance Center

(319) 339-1000 or
(800) 397-3790

M-F	7:00 a.m.–6:00 p.m.
Sat	8:30 a.m.–12:30 p.m.
Sun	Closed

mac@GreenState.org

For your protection, please do not include any confidential information, such as your Social Security Number or account number, when contacting GreenState via email.

Email questions or requests are answered by the end of the next business day.

For immediate assistance during business hours we recommend using the secure online chat function.

Online Chat

M-F	7:00 am – 5:45 pm
Sat	8:30 am – 12:15 pm
Sun	Closed

Popular Info & Links

Important Phone Numbers

Open or Apply for New Accounts

New Loan Inquiries: Auto, Personal, Credit Card, Home Equity	(800) 475-6728
New Deposit Inquires: Checking, Savings, Money Market Accounts, Certificates.	(844) 300-5810

Account Management Tools

Telephone Banking	(844) 300-3681
Update Debit Card PIN	(888) 891-2435
Update Credit Card PIN	(888) 891-2435

Lost Cards / Fraud

Lost or Stolen Card	(800) 397-3790
Lost or Stolen Card After Business Hours	(833) 371-8975
Lost or Stolen Card When Traveling Abroad	+1 (515) 457-2095
Card Services Fraud Department	(866) 518-0213

Mortgage Related

Questions or Help with an Existing Mortgage	(877) 527-3550
Questions About Mortgage Escrow	(833) 392-1770