Member Support

We’d love to hear from you!

Contact us any time with your questions, comments, or suggestions.

Help guides and tutorials are available in our Help Center.

Member Assistance Center

(319) 339-1000 or
(800) 397-3790

M-F 7:00 a.m.–6:00 p.m.
Sat 8:30 a.m.–12:30 p.m.
Sun Closed

For your protection, please do not include any confidential information, such as your Social Security Number or account number, when contacting GreenState via email.

Email questions or requests are answered by the end of the next business day.

For immediate assistance during business hours we recommend using the secure online chat function.

Online Chat

M-F 7:00 am – 5:45 pm
Sat 8:30 am – 12:15 pm
Sun Closed

Important Phone Numbers

Update Debit Card PIN (888) 891-2435
Update Credit Card PIN (888) 891-2435
Lost or Stolen Card (800) 397-3790
Lost or Stolen Card After Business Hours (833) 371-8975
Lost or Stolen Card When Traveling Abroad +1 (515) 457-2095
Card Services Fraud Department (866) 518-0213
Questions or Help with an Existing Mortgage (877) 527-3550
New Loan Inquiries: Auto, Personal,
Credit Card, Home Equity
(800) 475-6728
Telephone Banking (844) 300-3681