Quick Links
Quick Links
Quick Links
Quick Links
Quick Links
Quick Links
  • Join GreenState
Card Dispute

Follow these steps to dispute charges on your card

Identify fraudulent charges

Correct merchants' charge errors

For debit or credit card transaction disputes, please contact us directly

Our team will begin investigating as soon as you file your dispute. Processing times vary, but you can expect full resolution within 120 days.

Contact Us

Set the record straight on your GreenState Mastercard

Sometimes it's a merchant mistake, sometimes it's a criminal act. Whenever you see an inaccurate or suspicious charge on your GreenState Mastercard, use this information to notify us so we can correct the matter. 

Disputing Unauthorized/Fraudulent Charges

If you see a strange charge on your account, keep in mind some merchants may use different business names or addresses for billing purposes. Also, some merchants may wait to charge your card until an online order has shipped. If you still believe that a fraudulent charge has occurred, follow the steps below:

Use Card Controls within Digital Banking to prevent additional transactions while we work to resolve the issue. You can also call us at (800) 397-3790 or chat with us online to disable your GreenState Mastercard.

Before you dispute a charge, allow the transaction to post to your account. Pending transactions cannot be disputed.

Log in to Digital Banking, navigate to "Manage Cards > Credit Cards & Rewards” and select the card in question. On the Credit Cards & Rewards site, a transaction can be disputed by clicking the “+” icon to view details for a specific transaction in your "Recent Transactions" or by navigating to “Account Services > Dispute Transactions."

Disputing Charge Errors or Merchant Disagreements

These are some examples of charge errors you can dispute: 

  • Charges for items that you didn’t accept, or that weren’t delivered as promised
  • Charges that have the wrong amount, wrong date, or a math error
  • Charges for a product that was returned but has not been refunded according to the merchant's returns policy
  • Being charged multiple times for the same transaction

Often, disputes can be resolved quickly and directly with the merchant. When contacting the merchant, explain the issue and request a resolution.

Important! Document the steps you’ve taken to resolve an issue with a merchant, including the date(s) you contact the merchant, the name of the person who helped you, and the response you received.

Before you dispute a charge, allow the transaction to post to your account. Pending transactions cannot be disputed.

Keep original documents for your own records, including receipts, order confirmations, personal notes about your efforts to contact the merchant, and responses you receive. You can make copies of these documents, if needed.

Log in to Digital Banking, navigate to "Manage Cards > Credit Cards & Rewards” and select the card in question. On the Credit Cards & Rewards site, a transaction can be disputed by clicking the “+” icon to view details for a specific transaction in your "Recent Transactions" or by navigating to “Account Services > Dispute Transactions."

Pages within