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Contact & Support

All the contact info you need, all in one place

Connect by phone at (800) 397‑3790

Send us an email 

Chat online

Mail us documents

Send us Feedback

Share your suggestions, compliments, or concerns directly with GreenState.

Send Feedback
Visit the Help Center for answers to FAQs

Help guides and tutorials for a broad range of topics are available in our Help Center. 

Help Center

Supporting our members in every way

When you have questions, here's the place to start. You'll quickly find the people you need to reach to take care of your financial business.

Member Assistance Center

Call Us


(800) 397-3790 

24/7 phone support available*

Email Us


[email protected]

For your protection, please do not include any confidential information, such as your Social Security number or account number, when contacting GreenState via email.

Email questions or requests are answered by the end of the next business day.

For immediate assistance during business hours we recommend using the secure online chat function.

Chat With Us


Online Chat

Monday - Friday: 7:00 a.m. – 5:45 p.m.*

Saturday: 8:30 a.m. – 12:15 p.m.

*Chat is not available between 8:30-9:30 a.m. CST on Wednesdays due to regularly scheduled staff trainings.

Routing #273975098

Important Phone Numbers

Telephone Banking
(844) 300-3681
Update Debit/Credit Card PIN
(888) 891-2435
Wire Transfers(800) 418-1916

Questions or Help with an Existing Mortgage or Mortgage Escrow
(877) 527-3550


Mailing Addresses

Loan and Mortgage Payments

PO Box 925
North Liberty, IA 52317-0925

Credit Card Payments

PO Box 37035
Boone IA 50037-0035

Vehicle Titles

PO Box 619
North Liberty, IA 52317-0619

IRA Requests

GreenState Credit Union

Attn: IRA department
2355 Landon Rd.
North Liberty, IA 52317

All other mailing correspondence

PO Box 800
North Liberty, IA 52317-0800

Proof of Insurance

PO Box 2248
Sioux City, IA 51104

(NOTE: GreenState Credit Union must be listed as Lienholder/Loss Payee)

What our members are saying

"I especially appreciate the people I work with on your chat support service and when I call in. They never shuffle me through an endless maze of AI responses—they just ask what I need, take care of it right away, and are always friendly, efficient, and fun to talk to."

Life B, member since 2004.
Contact GreenState's CEO

Email your questions and opinions to our head executive.

Account Resolutions Contact

Get in touch with us when you have questions about your accounts.

Online Chat

Use live chat to get in touch with our staff immediately during business hours, six days a week.

Staff Directory

Search for your local branch and meet the people who can answer your questions.

Bilingual Assistance

Nuestros empleados de GreenState que hablan español pueden ayudarle sin importar dónde viva.

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