If you would like to cancel a check, either give us a call at (800) 397-3790 or follow along the steps listed below. (Bill Pay check stops must be initiated by members in online banking.) If you would like to stop an electronic payment, please give us a call at (800) 397-3790.

Stopping Payment on a Check

1. Log in to online banking from our homepage.
2. Once signed into online banking click or tap on the Services tab.
3. Now click or tap on the Stop Payment sub menu option.
4. Here you will be asked the following:
   • Single Check or Multiple Checks
   • Account
   • Check number
   • Payee name
   • Amount
   • Date of the check
5. Once the stop payment is submitted the check will no longer be able to be cashed or deposited. 

Stopping Payment on a Bill Pay Check

1. Log in to online banking from our homepage.
2. Navigate to Transfers & Payments.
3. Select Bill Pay – Full Site.
4. From the Bill Pay main screen, locate the check you wish to stop in the History section, then click View. 
5. Select Send a stop payment request.
   • The stop payment request button should populate after 2 p.m. one business day after the process date.
6. Review the statement and toggle over the button to accept.
7. The stop payment has successfully been submitted. 
   • Please allow 1-2 business days for the check to be stopped and funds to be deposited back into your account.

Stopping Payment on an ACH or Electronic payment

We can only stop payment on ACH transactions (electronic payments using your account and routing numbers) that have cleared your account in the past at least one time. If the electronic payment has never cleared your account, please contact the merchant or business to request they cancel the payment on their end.

We are not able to stop any electronic payments paid through your GreenState bill pay. 

What is the Fee to stop a payment?

The fee to stop payment on a check is $29.50 plus Tax.