1. Log in to Online Banking.

2. Select Transfers & Payments.

3. Choose Bill Pay – Full Site.

4. Select the GreenState checking account you wish to pay from.

5. Select Enroll in Bill Pay.

6. Follow the prompts to set up your first payment.

After enrollment, Pay with Bill Pay gives you quick access, while Bill Pay – Full Site provides full payment management options.

Bill Pay – Full Site offers additional options and complete Bill Pay features. To access:

1. Log in to Online Banking.

2. Select Transfers & Payments.

3. Choose Bill Pay – Full Site.

1. Log in to Online Banking.

2. Select Transfers & Payments.

3. Choose Bill Pay – Full Site.

4. Select Add Payee.

5. Search for the company or enter the person’s information.

6. Complete the required fields and select Submit.

The payee will appear in your Payees list and will be available for payments.

Note:  Payee setup tips

• Enter payee information exactly as shown on the billing statement.
• If you add a new payee close to the due date, schedule your payment earlier to allow for setup time.

1. Log in to Online Banking.

2. Select Transfers & Payments.

3. Choose Bill Pay – Full Site or Pay with Bill Pay.

4. Select a payee and then Pay or Schedule a Payment.

5. Enter the payment amount.

6. Select the date you want the payment delivered by.

7. Choose the checking account to pay from, then Submit or Review Payment.

8. Review your payment details and select Submit Payment.

The deliver-by date is the date the payment is received by company or person you are paying.

Note: Scheduling rule that prevents late fees

Many payees require 3–5 business days after delivery to apply the payment. Schedule payment for several business days before the due date to avoid late fees.

Payments are sent to arrive on or before the deliver-by date, and funds are withdrawn before that date to help ensure timely delivery. After delivery, the recipient may require 3–5 business days to apply the payment. If your due date falls on a weekend or holiday, the payment is processed on the next business day. For new payees, schedule payments earlier than the due date to allow for set-up and processing time.

Note: If your payee says the payment is late

• Check whether the payment was delivered by the deliver-by date shown in Bill Pay.
• If delivered, ask the payee when they post payments after receipt, as posting time is controlled by the payee.

If a company or person cannot accept electronic payments, Bill Pay will mail a check on your behalf. Checks are mailed early enough to arrive by your selected date, and funds are withdrawn when the check is sent. After receiving a check, the recipient may still need several business days to apply the payment. Checks are valid for 90 days from the date they are sent.

Scheduled or recurring payments can be edited or canceled before processing completes:

1. Log in to Online Banking.

2. Select Transfers & Payments.

3. Choose Bill Pay – Full Site.

4. Locate the payee and select Edit.

5. Edit or cancel the entire series or edit/skip a single payment as needed.

6. To cancel, select “I would like to stop this payment,” then submit.

Stopping a Payment After It Has Been Sent

• Electronic payments can be canceled until the next business day after scheduling, if processing is not completed.
• Payments may also be canceled if there are insufficient funds before processing completes.
• Check payments can be stopped any time before the check is presented for payment.
• Once processing is complete or the check has been presented, the payment cannot be stopped.

How to Place a Stop Payment on a Check

1. Log in to Online Banking.

2. Open Transfers & Payments and select Bill Pay – Full Site.

3. From the Bill Pay home screen, locate the payment in History and select View.

4. Choose Send a Stop Payment Request (available for check payments only).

5. Review the disclosures and acknowledge responsibility for any applicable fees, then select Next to submit.

Important Notes:

1. Stop payments are available only for Bill Pay check payments that have not yet been presented for payment.

2. Electronic Bill Pay payments cannot be stopped once processing has begun.

3. If the stop payment option does not appear, contact Bill Pay Support at (866) 841‑1316.

4. If the check has not cleared, funds will be returned to the account after the stop is processed.

5. If the check has already been presented, the stop request will be unsuccessful, and funds will not be returned.

The timing depends on how the payment is sent:

• Check payments: Funds are withdrawn when the check is sent, not when the payee deposits or cashes it. Ensure funds are available 4–5 business days before your scheduled payment date.
• Electronic payments: Funds are withdrawn one business day before the scheduled delivery date.
• Single-use prepaid card payments: Funds are withdrawn on the delivery date, or one business day before if the delivery date is not a business day.

Note: Federal holidays do not count as business days.

Stopping a payment depends on whether processing has started and how the payment was sent:

• If the payment has not started processing: Cancel the payment directly in Bill Pay.
• Check payments: A stop payment can be requested throughout the process, until the check is presented for payment.
• Electronic payments: Once processing begins, electronic payments cannot be stopped. If the payment has already been sent, contact the payee to request a refund.

If you do not see a stop option for a Bill Pay check inside Bill Pay, contact Bill Pay Support at (866) 841‑1316.

Funds are withdrawn electronically so the check can be printed and mailed on your behalf. This ensures that funds are available before the check is sent.

Bill Pay chooses the delivery method based on how the payee is set up. If the payee is not part of the electronic network, a paper check is mailed using the U.S. Postal Service. If the payee is part of the electronic network (most large companies are), the payment is sent electronically.

The delivery method can vary by payee and may change over time based on how the payee is set up.

Some payees receive payments using a secure, one-time card number. This method provides faster delivery for many payments, increases security since your bank account information is not shared, and creates a simpler experience for you and the payee. If a payee accepts this method, Bill Pay may use it automatically.

If the payment was delivered, contact the payee to confirm their posting timeframe.