Updating Secure Access Code Delivery

To help prevent fraud, when you log in to online banking or the mobile app from a new device you will also need to enter a secure access code that will be sent to you via a phone call or text message. Once that code is entered you can choose to register your device so that future logins don't require this second verification step. For security purposes please do not register public computers.

You can update your Secure Access Delivery contact information via online banking or the mobile app. If you're not able to login, please call our Member Assistance Center (319) 339-1000 and we can help you update your contact details.

How to update Secure Access Code Delivery phone numbers

  1. From the main menu of your Online Banking, click or tap on Settings.
  2. In the Settings sub-menu, click or tap on Security Preferences.
  3. Click or tap on the Secure Delivery option.
  4. Update the number show by clicking on the pencil icon (edit). If no number is listed you can add a new text number by clicking on the New Text Number or New Phone Number button.
  5. Enter the phone number that you want secure access codes sent to.
  6. Click on the save icon to save your update.
  7. You should now see a number under the heading Text/Phone. You can return to this page and update or add new numbers as needed.