We've received reports of fraudsters spoofing GreenState's phone numbers in an effort to collect personal information. Please remember that GreenState will never call you to ask for your information. If you receive a suspicious call from the "GreenState Fraud Department" or have doubts about who you are speaking to, please hang up and call us back at 800-397-3790. Thank you for helping us protect your information!
Keep your account secure by enrolling in free activity alerts.
You can choose to receive a text message or email when your card is used for specific transaction types or dollar amounts:
You may change your alert preferences at any time. Message and data rates may apply depending on your mobile carrier.
If you elect to receive e-mail consumer-selected alerts, there is no cost to you. If you elect to receive SMS consumer-selected alerts, alerts will be sent to your mobile phone via text message and standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you own an SMS capable mobile handset that is registered on a carrier network and elected for a data plan that includes use of the mobile handset's SMS capabilities.
Text messaging capabilities on your mobile phone is required to receive SMS consumer-selected alerts. If your mobile phone is able to send and receive text messages, but you do not subscribe to this service, you will need to contact your mobile phone provider to add a text messaging feature to your phone plan.
T-Mobile, Verizon Wireless, AT&T, Sprint, Interop - Appalachian Wireless, US Cellular Corp®, Cincinnati Bell, Boost Mobile, Cricket Communications, Virgin Mobile USA, ALLTEL Communications Inc.
Typically, responses arrive within one minute, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances: (1) merchant delay in processing a transaction; (2) delays and/or failures attributable to network operators and telecommunications providers; (3) if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services; (4) a variety of other wireless service and coverage conditions; (5) active or passive filtering of e-mail messages; and (6) insufficient space in the email account that is to receive email messages.
Your mobile phone may be blocked from receiving third-party text messages. Check with your carrier and ask them to remove the block from your phone.
No. Messages can only be sent via U.S. carriers and will only be receivable in the U.S. If you live or travel outside of the U.S., you will need to specify an email address to begin receiving alerts to that email address.
Yes. If you are an authorized user, you can enroll as many mobile numbers and email addresses for an account as you wish. You may create a unique 10 character alphanumeric registration nickname per registration to assist you in identifying the card for which the alert is triggered.
In most cases, your existing alert settings will be transferred to your new card number. Please review your settings online to ensure you continue receiving text messages or emails about potential fraudulent activity.
Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.
Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, please do not respond.
In order to receive alerts to your new number, you will need to re-register your new mobile number by changing your phone number within your saved registration.
Send a text that says STOP to 59314. You will receive an opt-out confirmation. You can also unsubscribe to this service by deactivating your registration on this site.
Yes, you will need to create 2 distinct registrations, one for each destination.
Click 'Register or Return'. Enter the requested information. Review the alerts selected. Proceed with any changes you’d like to make, then click ‘Submit’. If no changes are needed, click ‘Home’ or exit browser.
If traveling out of state with your GreenState debit or credit card, please notify GreenState of your travel plans before starting your trip. PIN-based debit transactions should still work even if notification to GreenState was not made.
States or countries with high cases of card fraud may be blocked from usage for your protection.
Notifying GreenState Credit Union allows us to unblock your card(s) so that it works for the period you are visiting.
How can you notify GreenState of your travel plans? Choose the method that works best for you:
Thank you for helping us significantly decrease fraud on GreenState accounts.