Online Chat Support

What can I get help with via Chat?

Chat is great for questions or requests related to your existing accounts: Loan payments, Balance Inquiries, Certificate Renewals, Online Banking Assistance, Travel notifications, and more!

For requests related to wire transfers, we recommend calling our Member Assistance Center or visiting any GreenState branch.  

Online Chat Support Hours

Monday - Friday 7:00 am – 5:45 pm
Saturday 8:30 am – 12:15 pm
Sunday Closed


When chat is available you’ll see a chat symbol or a staff member’s profile photo in the bottom right corner of your browser window or screen. Click this icon or photo to get started.

greenstate site online chat example

Online banking / Mobile App

You can access chat directly in GreenState’s Online Banking or Mobile App by choosing the “chat” opinion in the main menu.

online banking mobile app chat in menu

Why Chat?


Online chat is typically the fastest way to get answers to your questions or common account related requests.


Online chats can be started on Desktops/laptops, tablets or smartphones. You can start a chat on our website at, in Online Banking, or via the GreenState Mobile App.


Online chats use 256bit SSL encryption to connect you with a staff member. Our staff will ask you a few questions to help verify your identity when you begin the chat.

Local Service

GreenState does not outsource online chat support. All of our chat support staff work directly for GreenState and they do so right here in Iowa.

Can I open an account via chat?

For members or prospective members looking to open a new deposit account or apply for a loan, we recommend visiting a GreenState branch, calling our Member Assistance Center, or applying online.  Chat is designed to serve members quickly, and account opening is generally a process that takes a little more time.