Holiday Hours: GreenState offices will be closed on Monday, January 18th in honor of Martin Luther King Jr. Day

GreenState Response To Coronavirus

GreenState and COVID-19 Q&A

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Face Mask Policy

The health and safety of our employees, members and the communities we serve will always be our highest priority. With that focus in mind, masks are required when entering GreenState Credit Union branches.

We continue to monitor safety protocols from the CDC as well as state and local health officials. The CDC  has stated that cloth masks are a critical tool in the fight against COVID-19 and can help reduce the spread of the virus.

Our mask policy is an enhanced safety measure intended to help limit the spread of COVID-19. All GreenState employees will continue to wear masks while interacting with our members.

We encourage any member who prefers not to wear a mask to utilize our branch drive-ups, online chat, contact our staff, or call our Member Assistance Center at 800-397-3790.


Procedures for Branch Visits

Before visiting a branch lobby, please review these procedures to maintain everyone’s health and safety.

  • Those that are ill are asked to stay home with the recommendation of taking advantage of phone or online services. As always, our online services make it easy to transact on the go! From new accounts, to credit cards, to loans, our staff are ready and eager to serve you from the convenience of your home.
  • Face masks are requried when entering a GreenState Branch. 
  • Hand sanitizer stations will be in the front entry for all members to use as they enter and leave our branches.
  • Distance markers have been placed on floors as a reminder to maintain 6 feet of social distance when possible.
  • Hand shaking, as a social greeting, will be temporarily discontinued.
  • For safety reasons, coffee service, magazines, and children’s toys will be discontinued in our lobbies.
  • The number of guests allowed in our lobbies will be limited. Maximum capacity counts will be posted at the front entry of each location. Upon reaching maximum capacity, it is requested that members wait in their cars until the next person leaves.
  • Appointments with a staff member at your local branch are recommended for any services beyond standard teller window services. 

Safety and Soundness

Q: Are my deposits insured?
A: Yes. GreenState Credit Union along with all Iowa state-chartered credit unions maintain federal share insurance by the National Credit Union Administration, the credit union equivalent of the FDIC. Deposits are insured up to $250,000 per individual depositor.

See the NCUA’s recent Share Insurance Press Release for additional information.

Q: Is GreenState in a strong financial position?
A: At a time when there is so much uncertainty, you can rest assured in the strength and stability of GreenState.  Our net worth (capital position) is at 9% and we remain well-capitalized by industry standards.  We are currently holding abundant liquidity and enter this unknown period with lower than peer average loan delinquency.  In short, we are well-positioned to weather this storm and assist our members in whatever way necessary.

Q: Do we have adequate staff to manage GreenState?
A: GreenState has disaster recovery plans in place to address critical situations. Key operational staff have the ability to work from home if necessary. Our core system is operational and convenience services such as ATMs, online banking, mobile banking, debit cards and credit cards are fully functioning.


Accessibility

Q: Are GreenState branches open?
A:
All branch visits will be by appointment only beginning November 16th. We will keep drive-up services open at all offices that offer this method of transacting business. Regular business hours apply.

Q: What can be done through a drive up?
A: Deposits, withdrawals, transfers, loan payments, credit card payments, credit card cash advances, check cashing and balance inquiries. If you wish to open an account or access a safe deposit box, we ask that you call the branch and make an appointment.

Q: What electronic means of doing business are still available?
A: All electronic services (ATMs, Online Banking, Mobile Banking, Remote Check Deposit, etc) will remain up and running. Our Call Center and online chat will also remain open for regular business hours. Credit and Debit Cards are fully operational.

Learn more about Convenience Services at GreenState

Q: How can members set up an appointment to visit with GreenState staff?
A: Please call the direct branch office to set up an appointment (branch numbers listed at the bottom of this section).  If there is specific staff that you work with, you can also find their direct contact information here.

Q: What can be done through GreenState’s Call Center or by calling the branch directly?
A:  These days most new account openings can be done over the phone and by electronic transmission of documents for signatures.  In fact, most new deposit and loan accounts are done this way. 

Direct Branch Phone Numbers & Hours

Branch Number Drive-Up Hours
Downtown Iowa City

500 Iowa Avenue
Iowa City, IA 52240

319‑341‑2149 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Eastside Iowa City

2525 Muscatine Avenue
Iowa City, IA 52240

319‑248‑5830 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Westside Iowa City

825 Mormon Trek Boulevard
Iowa City, IA 52246

319‑341‑3071 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Coralville

1151 2nd Street
Coralville, IA 52241

319‑248‑7210 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
North Liberty

585 W Penn Street
North Liberty, IA 52317

319‑248‑5876 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Downtown Cedar Rapids

716 A Avenue NE
Cedar Rapids, IA 52401

319‑731‑2750 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Cedar Rapids - Westdale

2340 Edgewood Road SW
Cedar Rapids, IA 52404

319‑730‑3240 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
North Cedar Rapids

1400 Blairs Ferry Road NE
Cedar Rapids, IA 52402

319‑731‑2775 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Marion

727 Oakbrook Drive
Marion, IA 52302

319‑730‑3255 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
West Des Moines

390 Jordan Creek Parkway
West Des Moines, IA 50266

515‑330‑4730 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Waukee Hickman

1085 E Hickman Road
Waukee, IA 50263

515‑330‑4740 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Ankeny

2610 SW White Birch Dr
Ankeny, IA 50023

515‑608‑5920 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Bettendorf

2123 53rd Avenue
Bettendorf, IA 52722

563‑362‑5111 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Davenport

3902 N Brady Street
Davenport, IA 52806

563‑362‑5035 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Waterloo

930 Tower Park Drive
Waterloo, IA 50701

319‑553‑3870 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Cedar Falls

3409 Cedar Heights Drive
Cedar Falls, IA 50613

319‑553‑3847 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Dubuque

1805 John F Kennedy Road
Dubuque, IA 52002

563‑235‑2370 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Grinnell

705 6th Avenue
Grinnell, IA 50112

641‑236‑1818 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Des Moines - Beaverdale

2805 Beaver Avenue
Des Moines, IA 50310

515-608-5962 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Des Moines - SW 9th Street

4729 SW 9th Street
Des Moines, IA 50315

515-608-5961 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Urbandale

7031 Douglas Avenue
Urbandale, IA 50322

515-608-5963 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Fort Dodge - Crossroads

114 N. 27th Street
Fort Dodge, IA 50501

515-955-0402 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Fort Dodge - Central Ave

1207 Central Avenue
Fort Dodge, IA 50501

515-955-0401 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Clive

12333 University Avenue
Clive, IA 50325

515-608-5960 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm

GreenState General Service Numbers

Member Assistance Center 319-339-1000 or
800-397-3790
GreenState Insurance 319-248-7000
GreenState Mortgage 877-527-3510
GreenState Commercial 877-527-3517

Financial & Personal Assistance

Q: What can a member do if their personal income is disrupted by this situation?
A: Our staff is here to help. Please reach out to us through your local Branch or the Member Assistance Center so that we can discuss your personal needs and work to find a solution. 

Q: What other resources are available for financial assistance?
A:
Be aware that there are services outside of GreenState that also may be of help to members, such as unemployment insurance. Click here for additional resources from Iowa Workforce Development.

Q: What else should members be on the lookout for?
A: Be mindful of fraud. Criminals exploit crisis situations to get you to release your personal information. Always remember that GreenState will never call or e-mail members to ask for personal information.


Staff and Community Support

Q: How is GreenState helping staff?
A: GreenState is asking staff members who have any symptoms to stay home to help protect their health, their coworker’s health, and the health of our members and community.  Many staff members have the ability to work remotely from home if needed and staff members will receive full pay and benefits in any case where they are asked to stay home. Like most banks and credit unions, we have converted our lobbies to appointment only and engage in a regular thorough cleaning of any shared spaces.

Q: How is GreenState helping Iowans?
A:GreenState has gifted $250,000 to the Iowa Credit Union Foundation's new Emergency Relief Fund. Donations will be used to assist individuals, small businesses and state-wide disaster relief efforts due to the Coronavirus pandemic, which has caused a major disruption to the state's economy, the income of many Iowans and the health of small businesses across the state.

Credit unions across the state have come together to support this crucial fund. For more information, see https://www.iowacreditunionfoundation.org/emergency-relief-fund


General Information and Resource Support

Q: Will GreenState hold its annual meeting scheduled for April 21st?
A: GreenState’s annual meeting scheduled for April will be postponed until Fall 2020. Watch for updates on the rescheduled meeting date.

Q: Where can I get more information about Coronavirus?
A: This link will provide you with a Coronavirus Fact Sheet from the Centers for Disease Control (CDC)

Q: How do I know if I have Coronavirus?
A: This link provide information from the CDC on the symptoms of coronavirus.

Q: What do I do if I am sick?
A:  Here is a resource from the CDC on what to do if you’re sick