GreenState Response To Coronavirus

GreenState and Coronavirus Q&A

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Face Mask Policy

The health and safety of our employees, members and the communities we serve will always be our highest priority. With that focus in mind, masks are required when entering GreenState Credit Union branches.

We continue to monitor safety protocols from the CDC as well as state and local health officials. Most recently the CDC stated that cloth masks are a critical tool in the fight against COVID-19 and could reduce the spread of the virus.

Our new mask policy is an enhanced safety measure intended to help limit the spread of COVID-19. All GreenState employees will continue to wear masks while interacting with our members.

We encourage any member who prefers not to wear a mask to utilize our branch drive-ups, online chat, contact our staff, or call our Member Assistance Center at 800-397-3790.

Procedures for Branch Visits

Before visiting a branch lobby, please review our new procedures to maintain everyone’s health and safety.

  • Those that are ill are asked to stay home with the recommendation of taking advantage of phone or online services. As always, our online services make it easy to transact on the go! From new accounts, to credit cards, to loans, our staff are ready and eager to serve you from the convenience of your home.
  • Face masks are requried when entering a GreenState Branch. 
  • Hand sanitizer stations will be in the front entry for all members to use as they enter and leave our branches.
  • Distance markers have been placed on floors as a reminder to maintain 6 feet of social distance when possible.
  • Hand shaking, as a social greeting, will be temporarily discontinued.
  • For safety reasons, coffee service, magazines, and children’s toys will be discontinued in our lobbies.
  • The number of guests allowed in our lobbies will be limited. Maximum capacity counts will be posted at the front entry of each location. Upon reaching maximum capacity, it is requested that members wait in their cars until the next person leaves.
  • Appointments with a staff member at your local branch are recommended for any services beyond standard teller window services. 

Safety and Soundness

Q: Are my deposits insured?
A: Yes. GreenState Credit Union along with all Iowa state-chartered credit unions maintain federal share insurance by the National Credit Union Administration, the credit union equivalent of the FDIC. Deposits are insured up to $250,000 per individual depositor.

See the NCUA’s recent Share Insurance Press Release for additional information.

Q: Is GreenState in a strong financial position?
A: At a time when there is so much uncertainty, you can rest assured in the strength and stability of GreenState.  Our net worth (capital position) is at 9% and we remain well-capitalized by industry standards.  We are currently holding abundant liquidity and enter this unknown period with lower than peer average loan delinquency.  In short, we are well-positioned to weather this storm and assist our members in whatever way necessary.

Q: Do we have adequate staff to manage GreenState?
A: GreenState has disaster recovery plans in place to address critical situations. Key operational staff have the ability to work from home if necessary. Our core system is operational and convenience services such as ATMs, online banking, mobile banking, debit cards and credit cards are fully functioning.


Q: Are GreenState branches open?
Yes, GreenState Branches are open for regular business hours. If you are planning to visit a branch lobby please review our new procedures for maintaining health and safety during branch visits. If you need help beyond standard teller window services we highly recommend making an appointment with a staff member at your local branch.

Q: What can be done through a drive up?
A: Deposits, withdrawals, transfers, loan payments, credit card payments, credit card cash advances, check cashing and balance inquiries. If you wish to open an account or access a safe deposit box, we ask that you call the branch and make an appointment.

Q: What electronic means of doing business are still available?
A: All electronic services (ATMs, Online Banking, Mobile Banking, Remote Check Deposit, etc) will remain up and running. Our Call Center and online chat will also remain open for regular business hours. Credit and Debit Cards are fully operational.

Learn more about Convenience Services at GreenState

Q: How can members set up an appointment to visit with GreenState staff?
A: Please call the direct branch office to set up an appointment (branch numbers listed at the bottom of this section).  If there is specific staff that you work with, you can also find their direct contact information here.

Q: What can be done through GreenState’s Call Center or by calling the branch directly?
A:  These days most new account openings can be done over the phone and by electronic transmission of documents for signatures.  In fact, most new deposit and loan accounts are done this way. 

Direct Branch Phone Numbers & Hours

Branch Number Drive-Up Hours
Downtown Iowa City

500 Iowa Avenue
Iowa City, IA 52240

319‑341‑2149 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Eastside Iowa City

2525 Muscatine Avenue
Iowa City, IA 52240

319‑248‑5830 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Westside Iowa City

825 Mormon Trek Boulevard
Iowa City, IA 52246

319‑341‑3071 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

1151 2nd Street
Coralville, IA 52241

319‑248‑7210 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
North Liberty

585 W Penn Street
North Liberty, IA 52317

319‑248‑5876 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Downtown Cedar Rapids

716 A Avenue NE
Cedar Rapids, IA 52401

319‑731‑2750 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Cedar Rapids - Westdale

2340 Edgewood Road SW
Cedar Rapids, IA 52404

319‑730‑3240 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
North Cedar Rapids

1400 Blairs Ferry Road NE
Cedar Rapids, IA 52402

319‑731‑2775 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

405 S Blairsferry Crossing
Hiawatha, IA 52233

319‑730‑3219 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

727 Oakbrook Drive
Marion, IA 52302

319‑730‑3255 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
West Des Moines

390 Jordan Creek Parkway
West Des Moines, IA 50266

515‑330‑4730 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Waukee Hickman

1085 E Hickman Road
Waukee, IA 50263

515‑330‑4740 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

2610 SW White Birch Dr
Ankeny, IA 50023

515‑608‑5920 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

2123 53rd Avenue
Bettendorf, IA 52722

563‑362‑5111 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

3902 N Brady Street
Davenport, IA 52806

563‑362‑5035 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

930 Tower Park Drive
Waterloo, IA 50701

319‑553‑3870 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Cedar Falls

3409 Cedar Heights Drive
Cedar Falls, IA 50613

319‑553‑3847 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm

1805 John F Kennedy Road
Dubuque, IA 52002

563‑235‑2370 Temporarily Closed:
September 28th

705 6th Avenue
Grinnell, IA 50112

641‑236‑1818 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Des Moines - Beaverdale

2805 Beaver Avenue
Des Moines, IA 50310

515-608-5962 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Des Moines - SW 9th Street

4729 SW 9th Street
Des Moines, IA 50315

515-608-5961 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm

7031 Douglas Avenue
Urbandale, IA 50322

515-608-5963 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Fort Dodge - Crossroads

114 N. 27th Street
Fort Dodge, IA 50501

515-955-0402 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Fort Dodge - Central Ave

1207 Central Avenue
Fort Dodge, IA 50501

515-955-0401 Drive-Up:
M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm

12333 University Avenue
Clive, IA 50325

515-608-5960 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm

GreenState General Service Numbers

Member Assistance Center 319-339-1000 or
GreenState Insurance 319-248-7000
GreenState Mortgage 877-527-3510
GreenState Commercial 877-527-3517

Financial & Personal Assistance

Q: What can a member do if their personal income is disrupted by this situation?
A: Our staff is here to help. Please reach out to us through your local Branch or the Member Assistance Center so that we can discuss your personal needs and work to find a solution. 

Q: What other resources are available for financial assistance?
Be aware that there are services outside of GreenState that also may be of help to members, such as unemployment insurance. Click here for additional resources from Iowa Workforce Development.

Q: What else should members be on the lookout for?
A: Be mindful of fraud. Criminals exploit crisis situations to get you to release your personal information. Always remember that GreenState will never call or e-mail members to ask for personal information.

Individual Retirement Account (IRA) FAQs

Q: Do I still have to file my 2019 federal income tax return by April 15 2020?
A: Due to the impact of COVID-19, the new date for filing federal income tax returns and for making contributions to your IRA for 2019 is July 15, 2020. It is currently unclear if state filings and payments are affected; taxpayers should consult their advisors for state tax information.

Q: When is the deadline for 2019 IRA contributions?
A: The IRS confirmed that July 15, 2020, will be the deadline to make 2019 contributions to IRAs.

Q: Do I still have to take my required minimum distribution (RMD) for 2020?
A: The CARES act temporarily waives required minimum distributions (RMDs) for all types of retirement plans (including IRAs, 401(k)s, 403(b)s, 457(b)s, and inherited IRA plans) for calendar year 2020.

This includes the first RMD, which individuals may have delayed from 2019 until April 1, 2020.

Q: How do I stop my automatic required minimum distribution (RMD)?
A: It only takes a few minutes to stop the automatic withdrawal for your 2020 required minimum distribution (RMD). Contact our member assistance center at (800) 397-3790 to cancel your 2020 auto-distribution. You can make this a one-time change for 2020 or cancel permanently.

Q: I already took my required minimum distribution (RMD)-can I put it back?

  • Generally required minimum distributions (RMDs) are not eligible for rollover.
  • Under the CARES Act, an RMD taken in 2020 is no longer required, it is voluntary and therefore not technically an RMD.
  • A 60 day IRA rollover contribution allows you to deposit an eligible rollover distribution into your IRA as long as the deposit occurs within 60 days of the original distribution date.
  • The 60 day rollover rule does not apply to distributions made to beneficiaries that have inherited a retirement account except for the surviving spouse of the original IRA owner.
  • Note that an individual is generally limitEed to one 60-day rollover per 12 month period.
  • On April 9 the IRS issued Notice 2020–23 to extend various tax filing deadlines for certain taxpayers (and for the IRS).
  • The IRS has clarified that the extension applies to rollover contributions for which the 60 day deadline fell between April 1 and July 14.
  • Members can make an eligible rollover contribution on or before July 15, 2020.
  • This extended deadline does not waive the other requirements of an eligible rollover contribution.

Q: Can I take a withdrawal from my IRA as I was impacted by the COVID-19 pandemic?

  • You are always able to take money from your IRA. Some withdrawals may be taxable and some may be subject to a 10% early withdrawal penalty. If you are over age 59½, you aren't subject to a 10% early withdrawal penalty.
  • The CARES Act established some special tax rules for qualifying coronavirus distributions taken in 2020. They must be limited to $100,000 for each individual and would not be subject to the 10% early withdrawal penalty for those under 59½. In addition, the taxes due on the distribution can be spread over 3 years.
  • You may be eligible to take a coronavirus distribution under the CARES Act if:
    1. You, your spouse, or your dependent is diagnosed with the virus SARS-CoV-2 or with coronavirus disease 2019 (COVID-19).
    2. You experience adverse financial consequences due to quarantine, furlough, lay off, reduction in work hours, inability to work due to lack of child care, or closing /reduced hours of the business you own or operate, due to the virus or disease.
    3. The qualifying distribution may be repaid to an eligible retirement plan over 3 years.

If you have questions about how this new IRS guidance applies to your specific situation, please consult your tax advisor.

Staff and Community Support

Q: How is GreenState helping staff?
A: GreenState is asking staff members who have any symptoms to stay home to help protect their health, their coworker’s health, and the health of our members and community.  Many staff members have the ability to work remotely from home if needed and staff members will receive full pay and benefits in any case where they are asked to stay home. Like most banks and credit unions, we have converted our lobbies to appointment only and engage in a regular thorough cleaning of any shared spaces.

Q: How is GreenState helping Iowans?
A:GreenState has gifted $250,000 to the Iowa Credit Union Foundation's new Emergency Relief Fund. Donations will be used to assist individuals, small businesses and state-wide disaster relief efforts due to the Coronavirus pandemic, which has caused a major disruption to the state's economy, the income of many Iowans and the health of small businesses across the state.

Credit unions across the state have come together to support this crucial fund. For more information, see

General Information and Resource Support

Q: Will GreenState hold its annual meeting scheduled for April 21st?
A: GreenState’s annual meeting scheduled for April will be postponed until Fall 2020. Watch for updates on the rescheduled meeting date.

Q: Where can I get more information about Coronavirus?
A: This link will provide you with a Coronavirus Fact Sheet from the Centers for Disease Control (CDC)

Q: How do I know if I have Coronavirus?
A: This link provide information from the CDC on the symptoms of coronavirus.

Q: What do I do if I am sick?
A:  Here is a resource from the CDC on what to do if you’re sick