GreenState Response To Coronavirus

GreenState and Coronavirus Q&A

Jump to:


Safety and Soundness

Q: Are my deposits insured?
A: Yes. GreenState Credit Union along with all Iowa state-chartered credit unions maintain federal share insurance by the National Credit Union Administration, the credit union equivalent of the FDIC. Deposits are insured up to $250,000 per individual depositor.

See the NCUA’s recent Share Insurance Press Release for additional information.

Q: Is GreenState in a strong financial position?
A: At a time when there is so much uncertainty, you can rest assured in the strength and stability of GreenState.  Our net worth (capital position) is at 9% and we remain well-capitalized by industry standards.  We are currently holding abundant liquidity and enter this unknown period with lower than peer average loan delinquency.  In short, we are well-positioned to weather this storm and assist our members in whatever way necessary.

Q: Do we have adequate staff to manage GreenState?
A: GreenState has disaster recovery plans in place to address critical situations. Key operational staff have the ability to work from home if necessary. Our core system is operational and convenience services such as ATMs, online banking, mobile banking, debit cards and credit cards are fully functioning.


Accessibility

Q: Are GreenState branches open?
A:
All branch visits will be by appointment only beginning March 23rd. We will keep drive-up services open at all offices that offer this method of transacting business. Regular business hours apply.

Q: What can be done through a drive up?
A: Deposits, withdrawals, transfers, loan payments, credit card payments, credit card cash advances, check cashing and balance inquiries. If you wish to open an account or access a safe deposit box, we ask that you call the branch and make an appointment.

Q: What electronic means of doing business are still available?
A: All electronic services (ATMs, Online Banking, Mobile Banking, Remote Check Deposit, etc) will remain up and running. Our Call Center and online chat will also remain open for regular business hours. Credit and Debit Cards are fully operational.

Learn more about Convenience Services at GreenState

Q: How can members set up an appointment to visit with GreenState staff?
A: Please call the direct branch office to set up an appointment (branch numbers listed at the bottom of this section).  If there is specific staff that you work with, you can also find their direct contact information here.

Q: What can be done through GreenState’s Call Center or by calling the branch directly?
A:  These days most new account openings can be done over the phone and by electronic transmission of documents for signatures.  In fact, most new deposit and loan accounts are done this way. 

Direct Branch Phone Numbers & Hours

Branch Number Drive-Up Hours
Downtown Iowa City

500 Iowa Avenue
Iowa City, IA 52240

319‑341‑2149 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Eastside Iowa City

2525 Muscatine Avenue
Iowa City, IA 52240

319‑248‑5830 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Westside Iowa City

825 Mormon Trek Boulevard
Iowa City, IA 52246

319‑341‑3071 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Coralville

1151 2nd Street
Coralville, IA 52241

319‑248‑7210 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
North Liberty

585 W Penn Street
North Liberty, IA 52317

319‑248‑5876 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Downtown Cedar Rapids

716 A Avenue NE
Cedar Rapids, IA 52401

319‑731‑2750 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Cedar Rapids - Westdale

2340 Edgewood Road SW
Cedar Rapids, IA 52404

319‑730‑3240 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
North Cedar Rapids

1400 Blairs Ferry Road NE
Cedar Rapids, IA 52402

319‑731‑2775 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Hiawatha

405 S Blairsferry Crossing
Hiawatha, IA 52233

319‑730‑3219 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Marion

727 Oakbrook Drive
Marion, IA 52302

319‑730‑3255 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
West Des Moines

390 Jordan Creek Parkway
West Des Moines, IA 50266

515‑330‑4730 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Waukee Hickman

1085 E Hickman Road
Waukee, IA 50263

515‑330‑4740 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Ankeny

2610 SW White Birch Dr
Ankeny, IA 50023

515‑608‑5920 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Bettendorf

2123 53rd Avenue
Bettendorf, IA 52722

563‑362‑5111 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Davenport

3402 Elmore Avenue
Davenport, IA 52807

563‑362‑5035 No Drive-Up
Waterloo

930 Tower Park Drive
Waterloo, IA 50701

319‑553‑3870 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Cedar Falls

3409 Cedar Heights Drive
Cedar Falls, IA 50613

319‑553‑3847 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Dubuque

1805 John F Kennedy Road
Dubuque, IA 52002

563‑235‑2370 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Grinnell

705 6th Avenue
Grinnell, IA 50112

641‑236‑1818 M-F: 8:30 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Des Moines - Beaverdale

2805 Beaver Avenue
Des Moines, IA 50310

515‑237‑5596 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Des Moines - SW 9th Street

4729 SW 9th Street
Des Moines, IA 50315

515‑237‑5139 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Urbandale

7031 Douglas Avenue
Urbandale, IA 50322

515‑237‑5371 M-F: 8:00 am – 5:30 pm
Sat: 9:00 am – 12:00 pm
Waukee - N Warrior Ln

45 North Warrior Lane
Waukee, IA

515‑987‑6000 Drive-Up:
M-F: 8:00 am – 5:00 pm
Sat: 9:00 am – 12:00 pm
Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Closed
Fort Dodge - Crossroads

114 N. 27th Street
Fort Dodge, IA 50501

515‑955‑0692

Calls and appointments
will be directed to
Fort Dodge Central.

Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Fort Dodge - Central Ave

1207 Central Avenue
Fort Dodge, IA 50501

515‑573‑2154 Drive-Up:
M-F: 8:00 am – 5:00 pm
Sat: 9:00 am – 12:00 pm
Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm
Clive

12333 University Avenue
Clive, IA 50325

515‑226‑9998 Interactive Teller Machine:
M-F: 7:00 am – 7:00 pm
Sat: 8:00 am – 1:00 pm

GreenState General Service Numbers

Member Assistance Center 319-339-1000 or
800-397-3790
GreenState Insurance 319-248-7000
GreenState Mortgage 877-527-3510
GreenState Commercial 877-527-3517

Financial & Personal Assistance

Q: What can a member do if their personal income is disrupted by this situation?
A: Our staff is here to help. Please reach out to us so that we can discuss your personal needs and work to find a solution to help you through this situation.  We have zero interest short term loans and payment deferral programs to help members impacted financially by this situation.

Q: What other resources are available for financial assistance?
A:
Be aware that there are services outside of GreenState that also may be of help to members, such as unemployment insurance. Click here for additional resources from Iowa Workforce Development.

Q: What else should members be on the lookout for?
A: Be mindful of fraud. Criminals exploit crisis situations to get you to release your personal information. Always remember that GreenState will never call or e-mail members to ask for personal information.

SBA  Paycheck Protection Program
It is important that we ensure you have access to the resources you need to get through these unprecedented times. With that in mind, we’ve decided to partner with Kabbage to connect you with these loans to help you cover payroll, rent, utilities and other eligible debt obligations. Click here to apply.  Please be patient as we’ve heard the site might be running slow due to the volume of requests. 

If you need assitance when filling out the application please contact Kabbage at 888-351-3143


Staff and Community Support

Q: How is GreenState helping staff?
A: GreenState is asking staff members who have any symptoms to stay home to help protect their health, their coworker’s health, and the health of our members and community.  Many staff members have the ability to work remotely from home if needed and staff members will receive full pay and benefits in any case where they are asked to stay home. Like most banks and credit unions, we have converted our lobbies to appointment only and engage in a regular thorough cleaning of any shared spaces.

Q: How is GreenState helping Iowans?
A:GreenState has gifted $250,000 to the Iowa Credit Union Foundation's new Emergency Relief Fund. Donations will be used to assist individuals, small businesses and state-wide disaster relief efforts due to the Coronavirus pandemic, which has caused a major disruption to the state's economy, the income of many Iowans and the health of small businesses across the state.

Credit unions across the state have come together to support this crucial fund. For more information, see https://www.iowacreditunionfoundation.org/emergency-relief-fund


General Information and Resource Support

Q: Will GreenState hold its annual meeting scheduled for April 21st?
A: GreenState’s annual meeting scheduled for April will be postponed until Fall 2020. Watch for updates on the rescheduled meeting date.

Q: Where can I get more information about Coronavirus?
A: This link will provide you with a Coronavirus Fact Sheet from the Centers for Disease Control (CDC)

Q: How do I know if I have Coronavirus?
A: This link provide information from the CDC on the symptoms of coronavirus.

Q: What do I do if I am sick?
A:  Here is a resource from the CDC on what to do if you’re sick