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The health and safety of our employees, members and the communities we serve will always be our highest priority. With that focus in mind, masks are required when entering GreenState Credit Union branches.
We continue to monitor safety protocols from the CDC as well as state and local health officials. The CDC has stated that cloth masks are a critical tool in the fight against COVID-19 and can help reduce the spread of the virus.
Our mask policy is an enhanced safety measure intended to help limit the spread of COVID-19. All GreenState employees will continue to wear masks while interacting with our members.
We encourage any member who prefers not to wear a mask to utilize our branch drive-ups, online chat, contact our staff, or call our Member Assistance Center at 800-397-3790.
Before visiting a branch lobby, please review these procedures to maintain everyone’s health and safety.
Q: Are my deposits insured?
A: Yes. GreenState Credit Union along with all Iowa state-chartered credit unions maintain federal share insurance by the National Credit Union Administration, the credit union equivalent of the FDIC. Deposits are insured up to $250,000 per individual depositor.
See the NCUA’s recent Share Insurance Press Release for additional information.
Q: Is GreenState in a strong financial position?
A: At a time when there is so much uncertainty, you can rest assured in the strength and stability of GreenState. Our net worth (capital position) is at 9% and we remain well-capitalized by industry standards. We are currently holding abundant liquidity and enter this unknown period with lower than peer average loan delinquency. In short, we are well-positioned to weather this storm and assist our members in whatever way necessary.
Q: Do we have adequate staff to manage GreenState?
A: GreenState has disaster recovery plans in place to address critical situations. Key operational staff have the ability to work from home if necessary. Our core system is operational and convenience services such as ATMs, online banking, mobile banking, debit cards and credit cards are fully functioning.
Q: Are GreenState branches open?
A: All branch visits will be by appointment only beginning November 16th. We will keep drive-up services open at all offices that offer this method of transacting business. Regular business hours apply.
Q: What can be done through a drive up?
A: Deposits, withdrawals, transfers, loan payments, credit card payments, credit card cash advances, check cashing and balance inquiries. If you wish to open an account or access a safe deposit box, we ask that you call the branch and make an appointment.
Q: What electronic means of doing business are still available?
A: All electronic services (ATMs, Online Banking, Mobile Banking, Remote Check Deposit, etc) will remain up and running. Our Call Center and online chat will also remain open for regular business hours. Credit and Debit Cards are fully operational.
Learn more about Convenience Services at GreenState
Q: How can members set up an appointment to visit with GreenState staff?
A: Please call the direct branch office to set up an appointment (branch numbers listed at the bottom of this section). If there is specific staff that you work with, you can also find their direct contact information here.
Q: What can be done through GreenState’s Call Center or by calling the branch directly?
A: These days most new account openings can be done over the phone and by electronic transmission of documents for signatures. In fact, most new deposit and loan accounts are done this way.
Branch | Number | Drive-Up Hours |
---|---|---|
Downtown Iowa City
500 Iowa Avenue |
319‑341‑2149 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Eastside Iowa City
2525 Muscatine Avenue |
319‑248‑5830 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Westside Iowa City
825 Mormon Trek Boulevard |
319‑341‑3071 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Coralville
1151 2nd Street |
319‑248‑7210 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
North Liberty
585 W Penn Street |
319‑248‑5876 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Downtown Cedar Rapids
716 A Avenue NE |
319‑731‑2750 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Cedar Rapids - Westdale
2340 Edgewood Road SW |
319‑730‑3240 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
North Cedar Rapids
1400 Blairs Ferry Road NE |
319‑731‑2775 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Marion
727 Oakbrook Drive |
319‑730‑3255 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
West Des Moines
390 Jordan Creek Parkway |
515‑330‑4730 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Waukee Hickman
1085 E Hickman Road |
515‑330‑4740 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Ankeny
2610 SW White Birch Dr |
515‑608‑5920 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Bettendorf
2123 53rd Avenue |
563‑362‑5111 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Davenport
3902 N Brady Street |
563‑362‑5035 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Waterloo
930 Tower Park Drive |
319‑553‑3870 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Cedar Falls
3409 Cedar Heights Drive |
319‑553‑3847 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Dubuque
1805 John F Kennedy Road |
563‑235‑2370 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Grinnell
705 6th Avenue |
641‑236‑1818 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Des Moines - Beaverdale
2805 Beaver Avenue |
515-608-5962 | Interactive Teller Machine: M-F: 7:00 am – 7:00 pm Sat: 8:00 am – 1:00 pm |
Des Moines - SW 9th Street
4729 SW 9th Street |
515-608-5961 | Interactive Teller Machine: M-F: 7:00 am – 7:00 pm Sat: 8:00 am – 1:00 pm |
Urbandale
7031 Douglas Avenue |
515-608-5963 | M-F: 8:30 am – 5:30 pm Sat: 9:00 am – 12:00 pm |
Fort Dodge - Central Ave
1207 Central Avenue |
515-955-0401 | Interactive Teller Machine: M-F: 7:00 am – 7:00 pm Sat: 8:00 am – 1:00 pm |
Clive
12333 University Avenue |
515-608-5960 | Interactive Teller Machine: M-F: 7:00 am – 7:00 pm Sat: 8:00 am – 1:00 pm |
Member Assistance Center | 319-339-1000 or 800-397-3790 |
GreenState Insurance | 319-248-7000 |
GreenState Mortgage | 877-527-3510 |
GreenState Commercial | 877-527-3517 |
Q: What can a member do if their personal income is disrupted by this situation?
A: Our staff is here to help. Please reach out to us through your local Branch or the Member Assistance Center so that we can discuss your personal needs and work to find a solution.
Q: What other resources are available for financial assistance?
A: Be aware that there are services outside of GreenState that also may be of help to members, such as unemployment insurance. Click here for additional resources from Iowa Workforce Development.
Q: What else should members be on the lookout for?
A: Be mindful of fraud. Criminals exploit crisis situations to get you to release your personal information. Always remember that GreenState will never call or e-mail members to ask for personal information.
Q: How is GreenState helping staff?
A: GreenState is asking staff members who have any symptoms to stay home to help protect their health, their coworker’s health, and the health of our members and community. Many staff members have the ability to work remotely from home if needed and staff members will receive full pay and benefits in any case where they are asked to stay home. Like most banks and credit unions, we have converted our lobbies to appointment only and engage in a regular thorough cleaning of any shared spaces.
Q: How is GreenState helping Iowans?
A:GreenState has gifted $250,000 to the Iowa Credit Union Foundation's new Emergency Relief Fund. Donations will be used to assist individuals, small businesses and state-wide disaster relief efforts due to the Coronavirus pandemic, which has caused a major disruption to the state's economy, the income of many Iowans and the health of small businesses across the state.
Credit unions across the state have come together to support this crucial fund. For more information, see https://www.iowacreditunionfoundation.org/emergency-relief-fund
Q: Will GreenState hold its annual meeting scheduled for April 21st?
A: GreenState’s annual meeting scheduled for April will be postponed until Fall 2020. Watch for updates on the rescheduled meeting date.
Q: Where can I get more information about Coronavirus?
A: This link will provide you with a Coronavirus Fact Sheet from the Centers for Disease Control (CDC)
Q: How do I know if I have Coronavirus?
A: This link provide information from the CDC on the symptoms of coronavirus.
Q: What do I do if I am sick?
A: Here is a resource from the CDC on what to do if you’re sick