We’re excited to announce that soon you’ll have an easier way to pay bills with your GreenState account. GreenState is upgrading the Bill Pay system available to members in online banking and our mobile app.
We want to make this transition as easy as possible for our members, so we are importing all payee information and account numbers into the new system.
PRIOR TO THE UPGRADE, YOU'll WANT TO:
AFTER THE UPGRADE, YOU'LL WANT TO:
What dates should I be aware of?
|February 7:||Last day to add payees or schedule new bills|
|February 8-10:||Bill Pay unavailable. All scheduled / recurring payments will be processed|
|February 11:||Upgraded Bill Pay live at 8:00 a.m. CT|
Will bills that have been scheduled to be paid during the blackout period still be paid?
Yes, as long as they were added to the system prior to February 8th.
Does this affect bills that I pay via ACH (i.e. if you've provided an account and routing number as a payment method for a bill)
No. If the payment is not managed via Bill Pay it is not affected by this system change.
Will I have to re-enter payees, reoccurring payments, or scheduled payments after the conversion?
No, all your information will transfer over to the new system. You will need to re-enroll in any bills that you had previous asked to receive electronically through e-Bills. We do recommend that you double check your information just to assure there is no interruption to your payments.
Why is GreenState making this change?
Our members spoke and we listened. We received many member complaints about the experience of trying to pay bills through a mobile device. We wanted to change our Bill Pay to make it easier for you to manage your money. Other benefits are expedited payments and gift payments.
Will there be any changes to which payees are paid electronically vs by check?
With a new provider there will likely be some minor changes in this regard.