A core philosophy of credit unions is people helping people. While we enjoy many triumphs and successes helping others, a universal truth is that we all make mistakes. The important thing is to learn from them.
Hits and Misses shares with you our recent successes ("HIT!") and acknowledges our mistakes ("MISS!"). With misses we will also explain what we are doing to address it.
GreenState is announced as the corridor’s #1 credit union in 2020 by the Corridor Business Journal.
Recently issued credit and debit cards are hard to read due to the color used for the account number not contrasting enough with the card background image.
Resolution: Cards have been updated to make them easier to read and reissued cards from this point will have the new coloring. If you have a GreenState card that is difficult to read, please call us at (800) 397-3790, chat with us online, or vist any branch location, and we will replace it for free (your card number will not change).
GreenState was able to provide over $1.2 Million in assistance to members and our communities affected by COVID-19 and the derecho storm. GreenState Giveback Details.
The call wait time average in our Call Center climbed to nearly 4 minutes.
Resolution: We have added staff to our call center, extended our hours, and educated more members on the use of the online chat feature. As a result, call wait times now average only 48 seconds.